5 Saved Us After 1st Cold Front, Kept Us Warm in Houston
The Lee Thompson Company has always been a very efficient and competent
company to use. Most recently they came out to replace a faulty thermostat.
Not only did they change out the thermostat but they came back a second
time at no additional charge just to recheck something. The Emmerson Thermostat
they put in seems to be working fine but I recently heard on the news
that Emmerson is recalling these thermostats so I am waiting to see what
The Lee Thompson Company says. Overall I find them to be extremely professional,
upfront, knowledgeable, friendly and their technicians are up to date
on current state of the art parts and machinery as it applies to HVAC
systems. I absolutely recommend using The Lee Thompson Company, you won't
This was my first time using The Lee Thompson Company and I am very pleased.
They came out to do a winter check for me and everything is fine. Their
techs were prompt, friendly, courteous and respectful. I would tell anyone
looking for HVAC work that they are reliable and it was a good experience.
They made it easy! I will be using The Lee Thompson Company again!
5 Their technicians are experienced people who go above and beyond my expectations!
The service people at The Lee Thompson Company are always so polite, and
very friendly. We have conversations about more than just the heater.
They are always on time and call me first. The service people go above
and beyond my expectations of them. The last young man who was here stopped
on the way in and removed a large branch that had fallen from my oak tree
outside. He moved it all the way out to the sidewalk for pickup so that
it wouldn't bother anyone. I'm 97 years old and I appreciate those little
extras. I've used The Lee Thompson Company for more than 20 years and
have grown used to their twice-annual calls reminding me to schedule service
for my air conditioner and heater. Their people are well qualified, experienced
technicians and go above and beyond their expected duties.